Wco44 Privacy Policy – Data Protection & Personal Information

1 Information We Collect

Wco44 collects various types of personal information from members to ensure a smooth, secure, and personalized user experience. The types of data we collect include:

• Identity Information: Full name, date of birth, identity card or passport number, gender
• Contact Information: Email address, phone number, residential address
• Financial Information: Bank account number, bank name, deposit and withdrawal history
• Usage Information: Login data, game history, betting activity, game preferences
• Technical Information: IP address, device type, operating system, web browser, cookie data
• KYC Documents: Copy of identity card, bank statements, and other required supporting documents

This information is collected directly from you during account registration, the KYC process, financial transactions, or when you interact with our platform. Some technical information is collected automatically through cookie technology and analytics tools we use to improve our services.

2 Purpose of Information Collection

Every piece of information we collect has a clear and lawful purpose. wco44 uses your personal data for the following purposes:

• Create and manage member accounts and process your registration
• Carry out the identity verification (KYC) process required by the platform
• Process deposits, withdrawals, and all financial transactions securely
• Deliver effective and responsive customer support
• Send important notifications related to your account, promotions, and platform updates
• Detect and prevent fraud, money laundering, and suspicious activity
• Meet applicable legal obligations and compliance requirements
• Improve wco44 products and services based on usage pattern analysis
• Personalise the user experience based on your preferences and gaming habits

Wco44 will not use your personal data for any purpose beyond those stated above without obtaining your prior consent. If there are any changes to the processing purpose, you will be notified in writing.

3 Legal Basis for Data Processing

Wco44 processes your personal data on valid legal grounds under Malaysia's Personal Data Protection Act 2010 (PDPA). The legal bases we rely on are as follows:

You have the right to withdraw your consent at any time for consent-based processing. Withdrawal of consent will not affect the validity of any processing carried out prior to the withdrawal. However, withdrawing consent may result in us being unable to continue providing certain services to you.

4 Data Sharing and Disclosure

Wco44 understands the importance of member trust in our platform. We will not sell or disclose your personal information to third parties for marketing purposes. However, there are specific situations where data sharing is necessary:

• Service Providers: Technical partners such as payment platform providers, gaming software providers, and cloud infrastructure providers that help us operate the platform
• Legal Compliance: Disclosure to government authorities, law enforcement agencies, or courts when required by Malaysian law
• Fraud Prevention: Sharing of necessary information with security partners to detect and prevent fraud and money laundering
• Business Transfers: In the event of a merger, acquisition, or sale of WCO44 assets, member data may be transferred to the new entity subject to equivalent privacy policies

All third parties that receive wco44 member personal data are required to comply with strict data protection standards and may only use that data for agreed purposes. wco44 signs a data processing agreement (DPA) with all third-party service providers.

5 Data Security and Protection Measures

Wco44 continuously invests in the latest security technologies and procedures to protect members' personal data from unauthorized access, loss, misuse, or disclosure. The security measures we implement include:

• 256-bit SSL/TLS encryption for all data transmitted over the network
• Data storage on servers protected by multi-layered firewalls
• Two-factor authentication (2FA) for access to member accounts and internal systems
• 24/7 security monitoring by the wco44 cybersecurity team
• Periodic penetration testing conducted by independent third parties
• Security awareness training for all wco44 staff who handle data
• Detailed incident response procedures to address any data breaches

While we take reasonable steps to protect your data, no security system can be guaranteed to be one hundred percent foolproof. In the event of a data breach that affects your rights, we will notify you within the timeframe required by applicable law.

6 Cookies and Tracking Technologies

Wco44 uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small text files stored on your device when you visit our website. The types of cookies we use are:

• Essential Cookies: Required for core platform functions such as login, user sessions, and security. These cookies cannot be disabled
• Performance Cookies: Collect information on how the platform is used to help us improve website functionality and performance
• Functional Cookies: Save your preferences such as language, display settings, and game choices to tailor your experience
• Analytics Cookies: Help us understand aggregated and anonymised usage patterns for product improvement purposes

You can control or delete cookies through your web browser settings at any time. However, disabling certain cookies may affect the functionality and user experience of the WCO44 platform. We recommend enabling essential cookies for the best experience.

7 Your Privacy Rights

As a data subject, you have certain rights regarding your personal information held by wco44. We fully respect and support the exercise of these rights:

To submit any request related to your privacy rights, please contact the wco44 data protection team via email at [email protected] or via live chat in the app. We will process your request within 30 calendar days of receipt.

8 Data Retention Period

Wco44 retains your personal data only for as long as necessary to fulfill the original purpose of collection or as required by Malaysian law. The following are our general data retention guidelines:

• Active Account Data: Throughout the period your account is active and for several years after account closure
• Financial Transaction Records: Minimum 7 years in accordance with tax and anti-money laundering legal requirements
• KYC Documents: Minimum 5 years from the date of last business interaction
• Communication Logs: 2 years from the date of communication for dispute resolution purposes
• Anonymous Analytics Data: May be retained indefinitely as it contains no personally identifiable information

Once the specified retention period has ended, your personal data will be securely deleted or permanently anonymised so that it can no longer be linked back to your identity.

9 Privacy Policy Changes

Wco44 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or improvements in how we protect your data. When material changes occur, we will:

• Update the "Effective Date" at the top of this policy
• Send email notifications to all registered members
• Display clear notices on the wco44 platform homepage
• Provide a summary of key changes for your quick reference

Your continued use of the wco44 platform after any amendments to the Privacy Policy are published will be considered your acceptance of the updated terms. If you do not agree with the changes made, you have the right to close your account and request deletion of your data.